Frequently Asked Questions
General Questions
What geographic areas does NewbornCare.com serve?
NewbornCare.com operates nationwide and supports families and providers across all 50 U.S. states.
Can agencies or recruiters use NewbornCare.com?
Yes. Agencies and recruiters are welcome on NewbornCare.com with an approved agency subscription. All agency accounts undergo verification before activation to ensure legitimacy and maintain safety for providers and families.
How do I contact customer support?
You can reach our support team anytime at support@newborncare.com. We’re here to help with account questions, technical issues, or general support.
Candidate Search
How does NewbornCare.com work for finding a newborn care provider?
Everyone is welcome to browse our registered newborn care professionals, but families must create a Family Account to connect with providers. A small monthly membership fee (listed on our Fees & Pricing page) unlocks full access, including provider resumes, messaging with premium providers, job and application management, and the option to easily order background screenings (at additional cost).
Does NewbornCare.com background-check providers?
Families may request a background check on any candidate, but NewbornCare.com does not conduct screening, verification, or background checks on providers. All screening services are optional and fully controlled by the family.
Are providers available for specific needs like sleep training, preemies, or twins?
Yes. Many newborn care specialists on our platform list specific areas of expertise, including sleep training, breastfeeding support, preemie care, reflux/colic management, and caring for twins or multiples.
How do interviews and hiring take place on NewbornCare.com?
Families and providers coordinate interviews, messaging, offers, and hiring directly. NewbornCare.com does not participate in scheduling or hiring decisions. Those are fully handled between both parties.
Can families save their favorite profiles or jobs?
Yes. Families can save favorites to easily revisit candidates they’re interested in.
NBC Providers
Does it cost anything to use NewbornCare.com as a caregiver?
No. Our platform is completely free for newborn care providers. You can optionally upgrade to a premium account to unlock enhanced visibility and additional features.
Do I need certifications or training to join?
No. You can create a provider profile with or without formal credentials. However, if you have certifications such as NCS training, CPR, or lactation/feeding-related credentials, we strongly encourage you to list them to stand out to families.
How do I create a profile and start applying for jobs?
Creating a profile is quick and easy. Get started here.
Once your profile is complete, families can find you in search results and you can start applying to open jobs immediately.
What should I include in my profile to get more job offers?
The more detail, the better. We recommend:
An up-to-date resume
Clear descriptions of your experience and specialties
Certifications or trainings you’ve completed
A warm, compelling personal statement
Do families contact me, or do I contact them?
Both. Families can reach out to you directly, and with a premium provider account, you can message families first about job postings you’re interested in.
What is the included in the Premium subscription for providers?
Our Premium plan for providers is our optional subscription for Newborn Care Specialists who want enhanced visibility and verification. Premium providers receive a verified badge, appear higher in search results, and unlock full messaging access so families can contact them directly.
How does verification work for providers?
Verification confirms a provider’s identity and professional information. Once you upgrade to Premium, our team will contact you and approve your verification. A verified badge appears on your profile once the process is complete.
Subscription & Fees
How do I cancel my subscription?
As a provider
You can downgrade your Premium account to Free though your dashboard account.
As a family or agency/recruiter
You can cancel anytime through your dashboard account “Account Removal” settings.
Are subscriptions refundable if I cancel early?
No. Because subscriptions are billed monthly, we do not prorate or issue refunds for partial months.